HRO Recruitment is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Service Desk Analyst (German)
Location: Cracow
Key Accountabilities:
• Providing technical support to internal users with a focus on delivering excellent customer experience,
• Resolving a high percentage of calls at first point of contact through the use of the knowledge base/ any other; knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate,
• Understanding the customer’s issue and ensure that a resolution is provided in a timely and effective manner,
• Ensuring that the ticket kickback/errors are maintained low,
• Focus on identifying projects/opportunities for process improvement to eliminate calls.
Requirements:
• Good German and English Language written and spoken (~C1),
• Proficient in MS Office tools,
• Excellent verbal and written communication skills,;
• Quick learning ability with the willingness to adapt to a wide range of situations,
• Ability to work against challenging targets and thrive in a team environment.
We offer:
• Stable job in professional team,
• Interesting path of career in an international organization,
• Consistent scope of responsibilities,
• Private health care, employees’ benefits.
