Service Delivery Manager
IT Service Delivery Manager will be responsible for managing the delivery of IT services and operations in Europe - team up to 10 people.
Client Details
We are hiring for an international company with their CoE located in city center of Warsaw. For their developing structures we are looking for experienced candidate for the role of IT Service Delivery Manager.
Description
- Lead the Service and Delivery team for Europe (up to 10 FTE)
- Manage of internal and external service providers, Vendor and Contract Management
- Provide accurate regular and on-demand reporting
- Fulfillment of Service Level Agreements (SLAs)
- Metrics and KPI's analysis to identify areas where action is needed
Profile
- At least 5 years of experience in Service Delivery Management in an international organization
- Master's degree in Information Technology or equivalent
- Fluent English and Polish
- End-to-end understanding of IT services as well as user management and IT users' needs
- Proven hands-on experience with ITIL methodology, processes and Service Delivery
- Understanding of Service Desk (or equivalent), servers, office software, applications, telecommunications technologies and backup procedures
- Experience in Vendor and Contractor Management
- Familiarity with ITSM tools like ServiceNow or similar
Job Offer
- Permanent employment contract
- Opportunity to participate in building CoE
- International environment
- Attractive benefit package
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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