Service Delivery Manager
PolskaService Delivery Manager
Polska
NR REF.: 1155092
Hays IT Contracting matches IT Contractors with the best employers. Our passion lies in helping people develop their professional careers in IT sector - quite simply, we power the world of work.
For our Client we are currently looking for qualified Candidates for the position of:
Service Delivery Manager
Location: remote 100%
Job type: contract B2B
Length: long term cooperation
Rate: 3 years of experience – 115 pln / h; +5 years of experience 130 pln /h
Branch: pharma
English: C1
Requirements:
Our offer:
Polska
NR REF.: 1155092
Hays IT Contracting matches IT Contractors with the best employers. Our passion lies in helping people develop their professional careers in IT sector - quite simply, we power the world of work.
For our Client we are currently looking for qualified Candidates for the position of:
Service Delivery Manager
Location: remote 100%
Job type: contract B2B
Length: long term cooperation
Rate: 3 years of experience – 115 pln / h; +5 years of experience 130 pln /h
Branch: pharma
English: C1
Requirements:
- MA/Eng. in Information Technology or Business or relevant
- English C1 level (Polish and/or German would be the additional advantage)
- Over 4 years of business and IT service/project experience
- At least 2 years of experience in leading full cycle of IT Operations
- At least 2 years of experience in leading virtual/dispersed and multinational teams in IT Operations
- At least 1 years of experience in collaboration and management of multiple and multinational stakeholders
- Experience in using SCRUM or other Agile and/or Lean methods/tools (preferably confirmed with a certificate)
- Knowledge of ITIL processes and agile methodologies (preferably confirmed with a certificate)
- Knowledge of Service Management tools - preferably ServiceNow and Jira
- Knowledge of PMI methodology (preferably confirmed with the PMP certificate)
- Excellent communication skills and skills to cooperate inside a global organization
- Influencing and persuasion skills
- Sense of accountability for the assigned service areas
- Adaptable to changing conditions and requirements
- Proactive and service delivery focused mind
- Ability to operate independently based on the agreed strategy and tactic
- Skills to envisage possible problems, determine and implement solutions
- Knowledge of Google Suite, Trello and Tableau/BO
- Readiness to travel depending on service needs
- Flexibility to work in non-European time zones depending on service needs
Our offer:
- Competitive rate
- Possibilities: variety of projects to participate in development, working closely with big brands
- Real impact on the project – if you are good, you are independent in making decisions
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package
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