Senior Mobile Operations Specialist
Kraków Senior Mobile Operations Specialist
Kraków
NR REF.: 1136779
With our Client, an international company from banking industry, we are looking for Senior Mobile Operations Specialist to Kraków.
Responsibilities:
• Lead a Mobile Operations team, providing staff management, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management.
• Act as a change agent for sustainable continuous improvement,
• Drive an agile mind-set,
• Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
• Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities,
• Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following policies and procedures for financial and team management
• Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
• With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
• Support the Head of Mobile Operations with agreed ad hoc activities.
Requirements:
• Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
• Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders
• Staying abreast of external developments in the general area of mobile smartphone and tablet devices, global regulation and competitor activity,
• Put the customer first – ensure our internal and external customers are always considered in all decisions made
• Experience of managing an agile infrastructure development team
• Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
• Proven ability to articulate complex issues concisely. Gravitas and ability to interact with and coach senior executives
• Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (e.g., Google, Samsung, Apple, etc), BlackBerry UEM, BlackBerry Work, BlackBerry Access, Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
• Experience of associated technology areas: MDM and UEM technologies, Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
• Knowledge of Lean Sigma practices
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
• Needs to be resourceful and demonstrate innovation
• Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
• Respectful of different cultures, working with colleagues from across all the globe
• Minimum Intermediate English required
Offer:
• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care, employees’ benefits
• Possibility of remote working
• Commutable office location
• Casual dress code,
• Cultural exchange.
Kraków
NR REF.: 1136779
With our Client, an international company from banking industry, we are looking for Senior Mobile Operations Specialist to Kraków.
Responsibilities:
• Lead a Mobile Operations team, providing staff management, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management.
• Act as a change agent for sustainable continuous improvement,
• Drive an agile mind-set,
• Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
• Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities,
• Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following policies and procedures for financial and team management
• Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
• With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
• Support the Head of Mobile Operations with agreed ad hoc activities.
Requirements:
• Flexibility and adaptability – this job will have constantly changing priorities and tasks that are unpredictable, wide ranging, complex, and time sensitive
• Effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior executive management and external parties. Builds strong partnerships with key stakeholders, possess the credibility to build relationships, counsel and constructively challenge senior leaders
• Staying abreast of external developments in the general area of mobile smartphone and tablet devices, global regulation and competitor activity,
• Put the customer first – ensure our internal and external customers are always considered in all decisions made
• Experience of managing an agile infrastructure development team
• Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
• Proven ability to articulate complex issues concisely. Gravitas and ability to interact with and coach senior executives
• Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (e.g., Google, Samsung, Apple, etc), BlackBerry UEM, BlackBerry Work, BlackBerry Access, Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
• Experience of associated technology areas: MDM and UEM technologies, Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
• Knowledge of Lean Sigma practices
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
• Needs to be resourceful and demonstrate innovation
• Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
• Respectful of different cultures, working with colleagues from across all the globe
• Minimum Intermediate English required
Offer:
• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care, employees’ benefits
• Possibility of remote working
• Commutable office location
• Casual dress code,
• Cultural exchange.
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