Senior IT Support Service Agent GERMAN Speaker

Our Client is owning operations in Beijing, Shenzhen, Xi’an, Indonesia, Malaysia, USA, India and Singapore, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. Now opening a new hub in CEE between Poland and Czech Republic.

Job Responsibilities:
- Responding to support requests on a daily basis;
- Performing analysis, diagnosis and resolution of complex hardware and software
problems for customers;
- Answering questions about installation, operation, configuration, customization and usage of assigned products;
- Providing support of installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on;
- Coaching and mentoring junior agents, providing guidance to agents on Performance Improvement Plans;
- Monitoring agent status and ensuring their productivity;
- Recording and documentation of activities in an IT service management system;

- 3 + years of experience in IT Service, at least 1 years working at Service or Help Desk handling a variety of requests for multiple clients;
- 1 year + experience of Linux operating systems and network configurations;
- 1 year + experience of server hardware technologies, including CPU/ RAID/RAM /NICs /DIMMS;
- Ability to troubleshoot network related issues independently;
- Ability to work independently or as a member of a team;
- Ability to direct other team members and train others;
- Highly competent communication and documentation skills;
- Fluent in English and German.