Senior Implementation Manager

Opis stanowiska pracy

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.

We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Senior Implementation Manager

Location: Kraków

Key Accountabilities: :

Support the delivery of revenue to achieve Annual Operating Plan (AOP) targets and maximise the extent to which client needs are met

Ensure implementation occurs in line with time, budget and quality expectations

Seek ongoing improvements to the implementation processes

Leverage Client feedback to shape client proposition and new product development activity across

Ensure the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients

Ensure Credit/Risk recommendations, Know Your Customer (KYC) Procedures and other Procedures Guidelines / Manuals are implemented and adhered to

Deliver on Client Service model by coordinating transition from reactive to proactive service proposition

Support development, direction and delivery of strategic initiatives through e.g.: detailed Implementation reports, meetings attended, monitoring and management of deal pipeline modules etc. and the quality of solutions and presentations

To lead, manage and implement domestic and regional solutions for customers

Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of regional and global business

Responsible for the performance management of the team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team

Continuously monitor and gather information from relevant sources to assess potential impacts and identify risks, necessary changes and business opportunities

Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Requirements:

Subject Matter Expert in eCommerce Channel Enablement Operations, Client implementation or Helpdesks

Exposure to global trade and receivables finance, services, products and techniques

Fluent in English, French and German

2+ years experience in People Management with proven track record of leadership and service delivery

Experience in driving team and individual performance to achieve customer and financial targets

Self-starter capable of working in ill-defined domains and able to move tactically towards a strategic goal

Strong communication, presentation and influencing skills

Excellent planning, organizing and commercial skills. Highly effective in working with all levels of management and staff and in a matrix environment

Operates well across cultures and in multi-cultural diverse work environments

Resourceful and ability to leverage resources available to achieve goals

Strong relationship management and change management skills

Track record of driving innovative operational solutions

Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

Flexibility to match working hours to issues and business needs

Ability to achieve results under pressure and ill defined boundaries

We offer:

Stable job in professional team

Interesting path of career in an international organization

Consistent scope of responsibilities

Private health care, employee benefits

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”