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Senior Customer Service Manager

Kraków, małopolskie

Hays Office

Opis stanowiska pracy

Senior Customer Service Manager
Kraków
NR REF.: 1134002

For our Client, an international company located in Kraków, we are looking for Senior Customer Service Delivery Manager.

Within this position you will be responsible for the overall leadership, management and operational performance of 6 teams (about 80 people), ensuring they are engaged and motivated to deliver excellent customer service. You will be leading and managing operational performance, support the leadership team, ensuring department SLAs are adhered. You will be identifying opportunities for improvement of end-to-end processes, identifying problems and opportunities, drive process improvements and change initiatives.

We are looking for Candidates with a few years of experience in a Senior Managerial role within a customer service environment, with a track record of inspiring, coaching and continually developing success and fluent English skills – C1/C2. We are looking for Candidates with exposure to change/improvement projects and excellent organisational and time management skills.

Our Client offers a unique opportunity to gain professional experience within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
26/07/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
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