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Senior Customer Experience and Quality Manager

Trenkwalder

Poznań, wielkopolskie

Trenkwalder
Trenkwalder jest jednym z liderów w branży HR w Polsce, specjalizując się w rekrutacjach, outsourcingu i doradztwie personalnym. Jesteśmy częścią Trenkwalder Group AG, która od ponad 30 lat świadczy usługi HR w 17 krajach Europy, wspierając kandydatów oraz firmy w realizacji ich celów zawodowych i biznesowych.
Aktualnie dla naszego klienta poszukujemy osób na stanowisko:

Senior Customer Experience and Quality Manager

Miejsce pracy: Poznań
Information
You will join in an exceptional moment in the development of the company, and be able to contribute to the rapid growth and up-scaling of company operations. You will provide leadership to our process and product quality teams across our warehouse operations, partner with multiple stakeholders on quality and customer experience matters.

Recruitments:
  • you are passionate about quality, continuous improvement and delivering positive customer experience,
  • you have several years of experience in a quality, customer, risk management or operational excellence related positions in a consumer product company, an eCommerce / retail company, or consulting,
  • you have ability to inspire your team, lead and influence diverse stakeholders in a multi-site setup,
  • you can get things done and have the ability to thrive in a fast-paced, customer-centric and ever changing environment,
  • you are data-driven who enjoys analysing trends as discussing the optimal packaging of a top seller product with shop floors workers,
  • you can operate both on the level of fixing specific problems in a pragmatic, hands-on way and at the level of implementing organizational structures and processes,
  • you speak Polish and English fluently,
  • you are completely comfortable with advanced Excel, SQL knowledge is an advantage.

We offer:
  • a high-impact role in an incredibly fast-paced growth environment,
  • insight into the inner workings of a fast-growing eCommerce company with exposure to a wide variety of different functions,
  • a role in a highly talented, dynamic, and international team,
  • plenty of room for personal growth and professional development,
  • competitive salary and attractive benefits including sports card, private medical care, life insurance, employee discounts.
Employment agency Trenkwalder & Partner Sp. z o.o., certificate No. 388.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

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