SAP PI Application Support Analyst / AGR

Job Description

Required to support applications residing on a stand-alone PI landscape. Responsible for monitoring applications, raising issues, resolving application problems, passing on issues to other teams, maintaining and improving the applications built in PI.

The Role

- Reporting to the in-country Systems Manager

- Responsible for daily monitoring of applications and routing of issues to the appropriate team.

- Specific tasks include (but are not limited to):

• Technical application issue resolution
• Resolve level 2+ service requests and assist support staff to resolve level 2+ service requests, including configuring and testing PI applications
• Configure and administer PI components (Integration Repository , Integration builder, Software landscape directory, SAP Web AS ABAP/Java, Integration Engine, Adapter Engine etc)
• Working with SAP Basis analysts when they are required to support PI upgrades and reorganisation
• Actively monitor message processing and message throughput including troubleshooting and status tracking of messages
• Resolve service requests and assist support staff to resolve the service requests, including configuring and testing PI
• Resolve service requests and assist support staff to resolve the service requests, including configuring and testing SAP
• Day-to-day support of all production applications
• Develop, maintain and enforce standard processes, including processes for design and documentation in accordance with SAP and organizational standards
• Ensuring that Service Level Agreements are met or exceeded.
• Performance monitoring and troubleshooting
• Identify improvements and opportunities to improve performance
• Providing the Team Leader with regular progress updates and ensuring that project deadlines/recovery targets are met
• On-call support out of office hours where required – as part of a rota

Knowledge & Skills

- Good spoken and written English

- Experience with SAP Tools (SAP Gui, BRTools and Oracle SqlPlus)

- A background in Basis support – 2/3 years

- A good all round knowledge of IT

- A good understanding of server operating systems technology

- Additional skills that would be of advantage:

• Knowledge/experience of Linux/Redhat environments
• ABAP/Java Programming
• Unix Shell Scripting
• Experience of working with teams located in other countries
• Expertise in the following SAP or related technologies: PI