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Resource Coordinator with French/Koordynator Zasobów z językiem francuskim

Warszawa, 00-511, mazowieckie

Workforce Logiq

Opis stanowiska pracy

Resource Coordinator with French provides high service to our Clients, suppliers and resources contacting our support. Resource Coordinator is responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process. Enrolls contractors and vendors so payments can be processed in a timely manner.

Essential Duties and Responsibilities include the following:

- Answer all incoming phone calls and emails from clients and their employees
- Monitor and take chats
- Provide answers to customer/suppliers and resources
- Document ALL calls into Microsoft CRM software
- Act as the liaison with other departments to get answers that he/she may not have readily available
- Enroll contractors
- Ensure compliance to master agreement with client
- Communicate daily to contractors and vendors engaged in the on-boarding process
- Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues
- Analyze discrepancies regarding customer invoices and supplier invoices
- Take part in meetings to discuss solutions for client problems
- Meet deadlines as specified by management
- Meet company and customer SLAs
Keep detailed notes on transactions with customer and contractor or vendor

Wymagania

To perform the job successfully, an individual should demonstrate the following competencies:

- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
- High-level language skills in French and English both oral and written communication
- Customer Service - Manages difficult or emotional customer situations;
- Responds promptly to customer needs; Responds to requests for service and assistance
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting
- Oral Communication - Listens and gets clarification; Responds well to questions
- Written Communication - Writes clearly and informatively; Able to read and interpret written information

Prezentacja firmy

Workforce Logiq, formerly ZeroChaos, is a global provider of workforce management solutions... that help organizations achieve greater management and financial control of their workforce and talent supply chains. Workforce Logiq's award-winning solutions, including its vendor-neutral Managed Services Program, enable procurement and human resources to improve visibility into contingent labor spend and talent pools, effectively manage and optimize contingent workforce program performance, and mitigate risks. Headquartered in Orlando, Workforce Logiq has global operations in the Americas, Europe, and Asia.  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
02/07/2018
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
2 lata
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Call Center / Telemarketing , Praca HR / Kadry / Rekrutacja , Praca Obsługa klienta
do góry