Resource Coordinator with French/Koordynator Zasobów z językiem francuskim

Resource Coordinator with French provides high service to our Clients, suppliers and resources contacting our support. Resource Coordinator is responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process. Enrolls contractors and vendors so payments can be processed in a timely manner.

Essential Duties and Responsibilities include the following:

- Answer all incoming phone calls and emails from clients and their employees
- Monitor and take chats
- Provide answers to customer/suppliers and resources
- Document ALL calls into Microsoft CRM software
- Act as the liaison with other departments to get answers that he/she may not have readily available
- Enroll contractors
- Ensure compliance to master agreement with client
- Communicate daily to contractors and vendors engaged in the on-boarding process
- Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues
- Analyze discrepancies regarding customer invoices and supplier invoices
- Take part in meetings to discuss solutions for client problems
- Meet deadlines as specified by management
- Meet company and customer SLAs
Keep detailed notes on transactions with customer and contractor or vendor

To perform the job successfully, an individual should demonstrate the following competencies:

- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
- High-level language skills in French and English both oral and written communication
- Customer Service - Manages difficult or emotional customer situations;
- Responds promptly to customer needs; Responds to requests for service and assistance
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting
- Oral Communication - Listens and gets clarification; Responds well to questions
- Written Communication - Writes clearly and informatively; Able to read and interpret written information