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Regional Relationship Manager (EMEA, Unified Comms)

Verita HR Polska Sp. z o.o.

Kraków, małopolskie

Verita HR Polska Sp. z o.o.

Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:

Aktualnie szukamy osoby na stanowisko:

Regional Relationship Manager (EMEA, Unified Comms)

Miejsce pracy: Kraków

Overview:

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. IT Operations manages the IT infrastructure and supporting services that are critical for our employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centers, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices. Within IT Infrastructure, Telecommunications provides services covering networks, security, voice, video, contact centre, trade floor and media recording. We are currently seeking an experienced professional to join our team in the role of Regional Relationship Manager (EMEA, Unified Comms).

Key Accountabilities:

Own relationships with business and technology stakeholders to support the design, delivery and operation of Unified Communications services for Europe, the Middle East and Africa, as part of our global technology operating model
Regular engagement with end users and local IT teams to support the countries within the region, to ensure Run the Bank and Change the Bank requirements are understood, communicated and met as appropriate
Ensure compliance with country/regional regulations, support risk and audit, and regional regulator engagement
Represent regional requirements within the global Unified Comms services function, while also communicating global requirements to ensure met with local IT
Drive the implementation of DevOps, disciplined Agile, and automation to efficiently deliver products and services
Develop Cloud based platforms and deliver infrastructure “as a Service” by working with business and other DevOps teams
Support the definition of global engineering standards
Business stakeholder management to define product roadmaps and market available capabilities
Liaison with local HR, Regulatory Compliance, Legal, Finance and Procurement
Local ownership of budget and approval flow
Ownership of local vendor relationships, and engagement with global vendors, e.g. Cisco
Local service ownership is likely to be required by country/regional CIOs
Regular engagement and collaboration with wider Country/Regional Managers

Requirements:

Management level experience of 5+ years
Degree level education or equivalent
English language
Strong stakeholder management and communication capabilities
Strong depth and breadth of technology knowledge, with direct experience of Unified Communications and Telecommunications Services preferred. Unified Communications include telephony, voice, video, trade floor and media recording services
Ability to demonstrate transformational leadership to support a transition into Agile/DevOps practice, and uplifting organizational delivery capability
Effective stakeholder management skills with a focus on building long-term consultative relationships, and collaborating directly with a variety of customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)
Proven ability to articulate complex and technical issues concisely
Gravitas and ability to interact with senior business management
Flexible and adaptable to changing activities, schedules and work loads
Respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team

We offer:

Stable job in professional team
Interesting path of career in an international organization
Consistent scope of responsibilities
Private health care, employees’ benefits
Possibility of remote working
Commutable office location
Casual dress code
Cultural exchange

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

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