Dziękujemy za korzystanie z Data wydruku 22/05/2019.

Production Support Specialis

Kraków, małopolskie

HRO Recruitment

Opis stanowiska pracy

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:


Production Support Specialist



We are looking for skilled individuals for the Production Support Team. Currently team provides 3rd line of support for SEPA payments system.

The main responsibilities are: work on issues raised by 2nd line of support, investigation of live incidents, implementation/release support and cooperation with Vendor, Project Team, Incident Management and Senior Management. This offer is aimed at people who like to use their analytical skill set at work. Also, for those who like to work in technical environment.


Key Accountabilities:

Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities

Providing technical expertise in finding root cause of major system problems

Installation of new software releases provided by the vendor

Implementation of the locally developed solutions (Script Shell, Java, Bash, Perl)

Support of the various testing activities related to the new implementations

Working closely with various stakeholders located in different places in the world



At least 2 years practical experience on working with SQL queries, Linux commands, bash scripting, debugging and writing new scripts

Strong experience in supporting complex and integrated application environments

Experience with highly complex system implementations and organizational processes

Ablility to work under time pressure, and to multitask

Availability to work shifts (8-20) and on-call (24/7)

Fluency in English

Participate in validating data, development, implementation, testing activities

Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies

Research and collect data to assist with product development and analysis

Escalate data issues needing process re-engineering

Understanding of customers' needs and delivering excellent customer service

Experience in Agile/ DevOps environment and in assisting in production support

Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes


Nice to have:

Basic knowledge about IBM WebSphere will be an asset

Experience in banking, especially in Payments is an advantage


Be part of dynamic IT environment

Parking few minutes away from the office

Relax room (with massage chairs and area for yoga/stretch)

On-site medical consultations in the office

Childcare policy

Bicycle racks in the underground garage and around the office

showers dedicated to cyclists

Game room (with Xbox, PS consoles and foosball table)

Private health care (different options - from basic to VIP), employees' benefits: private life insurance, multisport

Work and Learn from teams with mature process and tools to ensure the best in class deliverables

Casual dress code

Prezentacja firmy

HRO Recruitment to brand firmy HRO Personnel, dynamicznie rozwijającego się dostawcy... usług w obszarze rekrutacji i zarządzania zasobami ludzkimi (numer wpisu do rejestru 6696). Świadczymy usługi w zakresie realizacji projektów z obszaru zarządzania zasobami ludzkimi – w tym usługi rekrutacyjne na wszystkie szczeble zarządzania, pracy tymczasowej, outsourcingu kadrowo-płacowego oraz outsourcingu personelu.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
Min. doświadczenie:
2 lata
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca IT - Project Management
do góry