Production Support Devops Specialist

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role

 

Production Support Devops Specialist

 

Obowiązki:

Provide full scope of Level 2 and 3 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans), Critically reviewing change and release activity for service impact

Provide technical expertise in finding root cause of major system problems,

Detect, analyse and resolve problems associated with servers, networks and applications,

Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…),

Supporting new entity releases by preforming spot checks /health checks for existing live entities

Escalating and involving Service Management for any major /critical /long running issues

Contributing to service transition and acceptance of new entities

Perform daily checks and monitoring as per requirements.

Highlight problems/blockages and take initiative to suggest ideas to change and improve processes,

Assist site management in providing solutions for new initiatives/business & revenue improvements,

Analysing our existing solution delivery process to identify opportunities for improvement using automation and new technologies,

Adhering to all service level agreements and metric requirements at all times

Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised,

Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams.

 

Wymagania:

Experience of supporting customer facing web IT applications (preferably Java based),

Elementary knowledge of any programming language

Experience with cloud solutions like PCF or AWS

Knowledge of Linux, SQL, Bash shell, MQ and Web application servers architecture

Strong command of English and confident communication,

Good decision making and analytical skills,

Strong team player with good interpersonal skills,

Desire for continual learning,

Intensively driven, proactive and delivery focussed

Must be flexible and open minded - due to the nature of support work, each day is different and workers must be willing to adapt and change to the changing situations,

Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required.

 

Oferta:

An unique challenge to work with comprehensive IT platforms, various teams around the world and technologies,

Application specific and IT Trainings,

Work from home possibility

Stable job in professional team,

Interesting career paths in IT,

Private health care, employees’ benefits.

Great team atmosphere