Problem Manager

Hays Poland

Katowice, mazowieckie

Hays Poland

Problem Manager

Problem Manager
NR REF.: 1166382

Your new company
For our client, an international IT Services company located in Katowice, we are looking for a Problem Manager. The role might be fully remote.

Your new role
As Problem Manager you will be responsible for:
  • Driving the problem cycle (from root cause investigation to permanent solution) in adherence with process requirement
  • Preparing and evaluating root cause analysis (problem tickets handling), evaluating risks
  • Cooperating with other ITIL and non-ITIL processes
  • Tracking problems and performing corrective actions to agreed KPIs/deadlines
  • Acting as an interface between processes, technical groups and business
  • Organising and chairing problem investigation and problem board meetings
  • Acting as escalation point to expedite problem resolution
  • Ensuring that problem management KPIs are targets are met
  • Ensuring good quality RCA

What you'll need to succeed
  • Bachelor degree in information science, mathematics, natural science, engineering or similar
  • Experience with Microsoft Office
  • Good understanding of ITIL V3 and ITIL V4 processes and principles confirmed by ITIL Foundation certificate (will be a plus)
  • Minimum a year of problem management or project management experience
  • Good command of written and spoken English (B2 at least) and good communication skills
  • Willingness to business travels
  • Pro-active behavior, taking initiative to improve our daily work
  • Strong decision making skills, ability to take action when needed
  • Ability to work under pressure
  • Assertiveness

What you'll get in return
  • Attractive salary adequate to the skills and experience
  • Job in an international environment (team mates in Stockholm, Katowice and Amsterdam)
  • Rich benefit package
  • Opportunity for professional development (training budget)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Hays Poland

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