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Opis stanowiska pracy

Offer :

  • Contract of employment for an indefinite period
  • Private medical care
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Additional life insurance
  • Working with great people and in legendary atmosphere
  • Employee volunteering opportunities and interesting CSR projects
  • Internal celebration initiatives
  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online
  • Bonuses, including those for new employees recommendation

Requirements:

  • Fluent English (C1)
  • Min. 2-3 years of supervisory experience (experience in BPO or SSC will be an asset)
  • Proven experience and strong process knowledge in end2end payroll area - preferably UK
  • Knowledge about labor law regulations (preferably UK)
  • Good knowledge of Case management system (preferably Zendesk but not only), SAP SuccessFactors, Time and attendance systems, Document management systems, MS Excel
  • People management skills
  • High level customer service skills
  • Excellent problem-solving skills and cooperation attitude
  • Strong analytical skills
  • Being business focused and understand key business processes within an organization
  • Excellent organizational and time management skills
  • Readiness to work outside standard business hours

Main activites:

  • Supervise the team to deliver high quality, professional and proactive day to day service to the client, with agreed SLA’s
  • Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
  • Monitoring and prioritizing the team workload
  • Handle regular communication with the client counterparts and build strong relationship with them
  • Manage day to day team’s issues, flag and mitigate them and manage escalations
  • Process client’s escalations
  • Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
  • Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
  • Analyze the related management reports to observe trends and introduce improvements
  • Build the positive and supportive team culture, and help the team to improve efficiency
  • Participation in transition in Q2
Permanent employment offer.

Prezentacja firmy

ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku... wspiera swoich klientów i kandydatów w Polsce poprzez sieć blisko 70 agencji rozmieszczonych na terenie całego kraju. Organizacja oferuje unikalne usługi z obszaru HR dla firm i kandydatów, poprzez wachlarz swoich marek: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą oraz outplacement.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
06/07/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Od 3 do 5 lat
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca HR / Kadry / Rekrutacja
do góry