Payroll Team Leader
Miejsce pracy: KrakówOffer :
- Contract of employment for an indefinite period
- Private medical care
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Additional life insurance
- Working with great people and in legendary atmosphere
- Employee volunteering opportunities and interesting CSR projects
- Internal celebration initiatives
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
- Bonuses, including those for new employees recommendation
Requirements:
- Fluent English (C1)
- Min. 2-3 years of supervisory experience (experience in BPO or SSC will be an asset)
- Proven experience and strong process knowledge in end2end payroll area - preferably UK
- Knowledge about labor law regulations (preferably UK)
- Good knowledge of Case management system (preferably Zendesk but not only), SAP SuccessFactors, Time and attendance systems, Document management systems, MS Excel
- People management skills
- High level customer service skills
- Excellent problem-solving skills and cooperation attitude
- Strong analytical skills
- Being business focused and understand key business processes within an organization
- Excellent organizational and time management skills
- Readiness to work outside standard business hours
Main activites:
- Supervise the team to deliver high quality, professional and proactive day to day service to the client, with agreed SLA’s
- Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
- Monitoring and prioritizing the team workload
- Handle regular communication with the client counterparts and build strong relationship with them
- Manage day to day team’s issues, flag and mitigate them and manage escalations
- Process client’s escalations
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
- Analyze the related management reports to observe trends and introduce improvements
- Build the positive and supportive team culture, and help the team to improve efficiency
- Participation in transition in Q2
Permanent employment offer.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
