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OTC EXPERT - CUSTOMER SERVICE AREA

All Poland, mazowieckie

Devire

Opis stanowiska pracy

For new SSC (pharmaceutical company) close to Rondo Daszyńskiego in Warsaw we are looking for:

 

Key Responsibilities & Deliverables:

- SAP implementation project includes working with SAP IT Consultants

- Working on transition Order to Cash process with the team

- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members

- Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

- Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

- Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.

- Analyse account discrepancies to ensure the customer account is enabled for payment

- Efficiently generate and distribute invoices to customers

- Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.

- Effectively track and resolve all customer disputes regarding billings, credits or payments.

- Effectively monitor and resolve all sales orders & sales interface issues (outbound)

- Review key metrics & communicate to stakeholders to ensure KPIs are being met

- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing

- Ability to handle complexity and utilize analytical skills, with attention to detail

- Ability to proactively & effectively analyse & resolve problems

- Ability to effectively prioritize and complete key tasks and deliverables

- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

- Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

- Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

- Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

- Operational awareness of all applicable Sox & Operational controls for your area

- Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

- Demonstrate excellence in all interactions with our GBS internal customers & business partners

- Focus on measuring & improving our customer’s experience with the GBS - Build and maintain a strong knowledge of Lilly’s product lines within the market

- Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

- Actively work with the core team members & Global O2C team to drive improvements for processes

Requirements:

- Degree in Business and/or Accounting (or equivalent work experience)

- 3-5 years’ experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change

- Experience with SAP O2C Module

- Experience in Business Warehouse or Business Objects,

- MS Excel, Word and PowerPoint

- Fluency in English & additional foreign language will be the plus

Prezentacja firmy

Devire to międzynarodowa firma rekrutacyjna, założona w Londynie w 1987 roku. Od 20 lat... reprezentujemy wiodących pracodawców na rynku europejskim prowadząc dla nich kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry.

Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
17/03/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Finanse
do góry