HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o.o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Operations Support Analyst
Location: Kraków
We are currently seeking an experienced individual to join the Service Management Operations team in the role of a Digital Service Management Operations Support Analyst.
The role holder will provide comprehensive Service Management activities for multiple teams within a fast paced Digital IT environment, ensuring delivery of accurate data across workstreams.
ilKey Accountabities:
Supporting the recruitment life cycle – resource requests and PO/invoicing for perm and non-perm contracts
Supporting the process around Staff 'Moves'; New Hires; Exits, Org charts, HR Directory maintenance etc.
Maintenance, tracking and reporting on operational tasks e.g. Clarity (Timesheets; Task Allocation; Queries), Mandatory Training etc.
Tracking & trend analysis around budget in terms of Cost Management and Cost Realisation
Requirements:
Highly organised with attention to detail, strong analytical and numerical skills supported by good knowledge of Excel (pivots, vlookup etc.)
Highly developed communication skills, both written and verbal, being able to explain complex or technical issues in detail that all can understand
Competent in the use of JIRA, Confluence or similar systems
The ability to work with and report on complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
Pragmatic decision making skills, with the ability to make clear judgments, understand the implications and communicate these effectively across different levels
We offer:
Agile methodologies
Contact with top IT technologies available in the market
Macbook pro or Lenovo to choose
Flexible working hours
Flexible WFH (agreement in the teams)
Friendly teams and people focused attitude
Game room (with Xbox, PS consoles and foosball table)
Relax room
Fruits
Casual dress code
