Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
O2C Senior Customer Accountant
Lokalizacja: WarsawFor Our Client, well-known pharmaceutical company we are looking for specialist to SSC structures on
Senior AR Accountant position
Key Responsibilities:
- Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience;
- Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable;
- Analyse account discrepancies to ensure the customer account is enabled for payment;
- Efficiently generate and distribute invoices to customers;
- Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices;
- Effectively track and resolve all customer disputes regarding billings, credits or payments;
- Effectively monitor and resolve all sales orders & sales interface issues (outbound);
- Review key metrics & communicate to stakeholders to ensure KPIs are being met;
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing;
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members;
- Be seen as a “go-to” information resource for O2C Customer Service processing and related queries.
Requirements:
- Master’s Degree in Finance & Accounting or similar;
- 3-5 years of experience on similar position, preferably with knowledge of customer service;
- Experience with SAP O2C Module;
- Experience in SAP implementation;
- Good knowledge of MS Office (especially Excel);
- Very good knowledge of English (min. B2);
- Very good knowledge of German will be an added value;
- Focused on details and open-minded personality.
Our Client offer:
- Very attractive salary;
- Wide package of (e.g. lunch card, Cafeteria system, insurance, co-financing of language courses, private health care);
- Convenient office location (Rondo Daszyńskiego).
