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O2C Analyst Customer Service

Warsaw, mazowieckie

Devire

Opis stanowiska pracy

For our Client, new company on the market in SSC sector, we are looking for specialist for positions of O2C ANALYST CUSTOMER SERVICE 

Responsibilities: 

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
  • Analyse account discrepancies to ensure the customer account is enabled for payment
  • Efficiently generate and distribute invoices to customers
  • Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. 
  • Effectively track and resolve all customer disputes regarding billings, credits or payments.
  • Effectively monitor and resolve all sales orders & sales interface issues (outbound)
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

We are looking for: 

  • Degree in Business and/or Accounting (or equivalent work experience)
  • around 3 years’experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
  • Experience with SAP O2C Module
  • Experience in Business Warehouse or Business Objects,
  • MS Excel, Word and PowerPoint
  • Fluency in English & additional foreign language will be the plus

Our client is proposing the following benefits: 

  • Becoming a part of international bran-new company in SSC sector 
  • Great opportunity to develop further in the career 
  • Attractive annual package

Prezentacja firmy

Devire to międzynarodowa firma rekrutacyjna, założona w Londynie w 1987 roku. Od 20 lat... reprezentujemy wiodących pracodawców na rynku europejskim prowadząc dla nich kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry.

Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
01/03/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe inżynierskie
Branża / kategoria:
Praca Finanse
do góry