Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

O2C Analyst Customer Service

Lokalizacja: Warsaw

For our Client, new company on the market in SSC sector, we are looking for specialist for positions of O2C ANALYST CUSTOMER SERVICE 

Responsibilities: 

• Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
• Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
• Analyse account discrepancies to ensure the customer account is enabled for payment
• Efficiently generate and distribute invoices to customers
• Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. 
• Effectively track and resolve all customer disputes regarding billings, credits or payments.
• Effectively monitor and resolve all sales orders & sales interface issues (outbound)
• Review key metrics & communicate to stakeholders to ensure KPIs are being met
• Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

We are looking for: 

• Degree in Business and/or Accounting (or equivalent work experience)
• around 3 years’experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
• Experience with SAP O2C Module
• Experience in Business Warehouse or Business Objects,
• MS Excel, Word and PowerPoint
• Fluency in English & additional foreign language will be the plus

Our client is proposing the following benefits: 

• Becoming a part of international bran-new company in SSC sector 
• Great opportunity to develop further in the career 
• Attractive annual package