Network Engineer
If you are an experienced Support Engineer, who needs new challenges and access to the latest innovative technologies then this job may be for you!
Client Details
Our client is a global well-known and well established company that uses latest technologies and is pioneering in the recent technology fields.
Description
- Interface with and manage assigned customers to resolve technical issues on products via
phone, email, or on-site. - Support the products, including but not limited to: Immersive Telepresence solutions, Elite /
Advantage Plus maintained endpoints, middleware and bridges. - Gather problem descriptions, log files, configuration data, and analyze them in order to
determine root cause of problems and finding solutions. - Maintain accurate documentation of all actions required to resolve issues in the service ticket
support database. - Ability to multi-task between several customer situations at the same time.
Profile
- An experienced customer facing support professional, you will ideally have worked within the European subsidiary of a multi-national organisation, and have experience working with demanding 'high-touch' customers. You will be able to respond to complex incidents confidently, both verbally and in writing, as the situation demands.
- Detailed knowledge of Microsoft Server OS and Microsoft Lync and Skype for Business.
- Good knowledge of Microsoft Active Directory, SQL and Microsoft Exchange.
- Understanding of Virtual Environments (use of Hyper-V and/or VMWare).
- Detailed knowledge of IP networks, video/audio across IP, and issues which can disrupt RTP traffic. Familiarity with firewalls and routed networks, (CCNA / CCNP preferred).
- Understanding of H.320, H.323, SIP and IP protocols. Must be able to read network captures and have experience working with protocol analysis tools (e.g. Wireshark).
- Detailed knowledge of ISDN networks.
- Fluent business English.
Job Offer
- International, well-known organisation
- Attractive benefit package
- Development possibilities / extended training program
- Location in Warsaw city centre
- Brand new office
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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