Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.
Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates for the position of:
MSP Performance Manager
Job type: B2B (with Hays Poland)
Length: long-term cooperation (first contract signed for 6 or 12 months)
Rate: 140-160 PLN/h net
Start date: ASAP
Remote work: 100% remote, but working 1 day per week in the office in Warsaw is “nice to have”
Working hours: business hours
About the role:
The MSP Performance Manager ensures the managed services suppliers performs services agreed to in the services agreement and these performance measures are monitored, reported and effectively managed. The Manager leads problem solving and partnership between MSP Engagement Manager, Provider, MSP Service Manager, and IT Stakeholders to drive performance improvement, innovation and overall value to the business. They also enforce and hold MSPs accountable to contractual obligations and drive recommended changes to increase service provider performance.
We are looking for a person who is passionate about IT operations and driving continuous improvement. You possess excellent communication, organization, reporting, documentation, and project management skills, with the ability to collaborate with multiple stakeholders and external partners. You should have a strong understanding of service level and performance management, with experience in working with managed service providers. A collaborative and team-oriented mindset, with the ability to work independently and take ownership of initiatives, will be essential to succeed in this role.
What will you do:
What will you get:
What we expect from you:
What will the recruitment process look like:
1. Your CV will be verified by Hays Recruiter
2. Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
3. Technical conversation with the client – 1st interview with Manager from Poland and 2nd interview with Hiring Manager from USA
5. Welcome to the project!
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow... Rozwiń