MSP Performance Manager


Polska, mazowieckie

Opis stanowiska pracy

MSP Performance Manager
NR REF.: 1180610

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market.

Join the group of 500 satisfied Contractors working for Hays’ clients!

For our Client we are currently looking for Candidates for the position of:

MSP Performance Manager

Location: Warsaw

Branch: biotechnology

Job type: B2B (with Hays Poland)

Length: long-term cooperation (first contract signed for 6 or 12 months)

Rate: 140-160 PLN/h net

Start date: ASAP

Remote work: 100% remote, but working 1 day per week in the office in Warsaw is “nice to have”

Working hours: business hours

About the role:

The MSP Performance Manager ensures the managed services suppliers performs services agreed to in the services agreement and these performance measures are monitored, reported and effectively managed. The Manager leads problem solving and partnership between MSP Engagement Manager, Provider, MSP Service Manager, and IT Stakeholders to drive performance improvement, innovation and overall value to the business. They also enforce and hold MSPs accountable to contractual obligations and drive recommended changes to increase service provider performance.

We are looking for a person who is passionate about IT operations and driving continuous improvement. You possess excellent communication, organization, reporting, documentation, and project management skills, with the ability to collaborate with multiple stakeholders and external partners. You should have a strong understanding of service level and performance management, with experience in working with managed service providers. A collaborative and team-oriented mindset, with the ability to work independently and take ownership of initiatives, will be essential to succeed in this role.

What will you do:

  • Monitor and enforce Critical Performance Indicators (CPIs), Key Performance Indicators (KPIs), and defined business outcome measures
  • Identify unfavourable trends and drive issues to closure before they become problematic
  • Ensure all MSP performance-related SOP’s are implemented
  • Identify opportunities to improve and better manage end-to-end performance of the supplier provided services. Support MSP operational processes and procedures across the IT landscape
  • Drive the creation, implementation and ongoing management of tracking tools and performance dashboards
  • Manage MSP program financials including but not limited to invoice approvals, accruals, and forecasting

What will you get:

  • Competitive salary
  • Standard benefits - preferential rates for LuxMed and Multisport packages
  • When you choose to work via Hays, you also get the opportunity to work for many of Hays39 other leading clients in the future

What we expect from you:

  • Minimum 5-7 years of experience in similar role (in IT Operations, reporting and analysis area)
  • Experience with SLA Management
  • Experience with IT Performance Reporting and Analysis
  • Expertise in MSP Service Delivery Operations: Application Development and Delivery and Infrastructure
  • Experience with Contract management    
  • Nice to have: experience with Performance Management, Incident management, Problem management
  • Knowledge of English on min. C1 level

What will the recruitment process look like:

1.    Your CV will be verified by Hays Recruiter

2.    Recruiter will contact you by phone - a 15-minute conversation about the project and your experience

3.    Technical conversation with the client – 1st interview with Manager from Poland and 2nd interview with Hiring Manager from USA

4.    Offer

5.    Welcome to the project!

Prezentacja firmy

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodow... Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
Min. doświadczenie:
1 rok
Min. wykształcenie:
Branża / kategoria:
Praca IT - Project Management, Praca IT - Programowanie / Analizy, Praca IT - ERP

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