Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

IT Support Analyst

Location: Wroclaw
PROJECT DESCRIPTION

You'll be working in the IB Research application support team in Poland. We provide 2nd level support for a wide range of applications used by IB Research business. The team is located in offices around the world and operates under a follow the sun model.

As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.


RESPONSIBILITIES
  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • assist in planning BCP, patching and other infrastructure related projects
  • contribute to automating manual processes
  • get involved in problem management to identify root causes and ensure issues don't reoccur

SKILLS

MUST
  • ideally 3+ years of hands-on experience with Unix, SQL and MS Office products
  • proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of building good relationships with senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines

NICE TO HAVE

N/A

CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
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www.facebook.com/luxoft.poland

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