IT Support Analyst

You'll be working in the IB Research application support team in Poland. We provide 2nd level support for a wide range of applications used by IB Research business. The team is located in offices around the world and operates under a follow the sun model.

As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur

• ideally 3+ years of hands-on experience with Unix, SQL and MS Office products
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of building good relationships with senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines

N/A

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world