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Opis stanowiska pracy

PROJECT DESCRIPTION

You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams


RESPONSIBILITIES
  • support FX Business and stakeholders across several technical domains
  • undertake technical incident analysis and resolution
  • uphold high standards for timely issue resolution & continuous improvement
  • contribute expertise to the management of existing and new IT products and services
  • take the lead with improving service and process in our support team

SKILLS

MUST
  • a natural ability to solve complex issues
  • experience in a role like this,
  • held senior/ influential positions in an L2 support team & understand the key attributes that make them tick
  • a desire to ensure continuous improvement in the team
  • a proven level of comfort and confidence facing off and interacting with senior IT and Business management
  • strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
  • a proven ability to lead by example & manage both days to day team activities as well as serious issue management
  • a background giving you technical expertise across UNIX and DB querying domains (SQL)
  • Sound knowledge or exposure of Distributed Ledger Technologies (like Blockchain)

NICE TO HAVE
  • a confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • a client centric and service driven individual
  • able to interact, manage and influence a diverse team and stakeholder base
  • proactive in your approach to all tasks and responsibilities
  • someone who wants to make a positive impact in the world of support
  • SME knowledge of the FX space, including the understanding of trade flows
CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world

Prezentacja firmy

Luxoft is an emerging global leader in high-end software application development.
... 
Luxoft is a global IT outsourcing and software development company with 4000 employees across 17 locations. It was recently recognized as Leading Central and Eastern European Service Provider in the 2010 Global Services 100 list. Luxoft is famous for flexible delivery models, world's best IT talent pool, low attrition rates, best-of-breed processes and highest security and quality standards.

Luxoft is trusted long-term partner for world class leaders such as Avaya, Boeing, Dell, Deutsche Bank, IBM.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
01/04/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Bez wykształcenia
Branża / kategoria:
Praca IT - Konsulting , Praca IT - Programowanie / Analizy , Praca IT - Hardware / Information Systems
do góry