- All stages in our recruitment process can be done remotely -
Senior L2 Support Engineer
Location: KrakowPROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams
RESPONSIBILITIES
- support FX Business and stakeholders across several technical domains
- undertake technical incident analysis and resolution
- uphold high standards for timely issue resolution & continuous improvement
- contribute expertise to the management of existing and new IT products and services
- take the lead with improving service and process in our support team
SKILLS
MUST
- 3+ years of experience with Unix
- a background giving you technical expertise across DB querying domains (SQL)
- held senior/ influential positions in an L2 support team & understand the key attributes that make them tick
- experience in a role like this,
- a desire to ensure continuous improvement in the team
- a natural ability to solve complex issues
- a proven level of comfort and confidence facing off and interacting with senior IT and Business management
- strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- a proven ability to lead by example & manage both days to day team activities as well as serious issue management
- Sound knowledge or exposure of Distributed Ledger Technologies (like Blockchain)
NICE TO HAVE
- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- a client centric and service driven individual
- able to interact, manage and influence a diverse team and stakeholder base
- proactive in your approach to all tasks and responsibilities
- someone who wants to make a positive impact in the world of support
- SME knowledge of the FX space, including the understanding of trade flows
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
