HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
IT Service Owner
Location: Kraków
Key Accountabilities:
The job holder is responsible for the delivery of IT Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework
This role will carry out some or all of the following activities:
Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
Support the capability up-lift of technology resources in the understanding and application of Service Management processes and principles
Provide subject matter expertise and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion and adoption of Service Management best practise
Provide functional support for Service Management tools and methods
Assist with the understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas
Delivery of governance-based and global Service Management reporting
The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes
Providing support in all aspects of the selected IT systems and applications
Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised
Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams
Adaptation of Configuration Management tools
Act as Relationship Manager and bridge between different IT and Business teams
Provide recommendation to Business on Service aspects e.g. cost, budgeting, improvement etc.
Requirements:
Sound technical knowlwdge in contemporary database and development tools & technologies
Excellent English language communication skills, both written and verbal
Strong analytical skills and lateral thinking
Experience and knowledge of Cloud Storage / BigQuery / Jupiter / DataStudio
Ability to work in a team of a diversified international environment
Ability to work efficiently and independently under pressure
Experience and Knowledge of MS SQL / QlikSense / Confluence / Jira (added advantage)
Past experience in Technology Service management will be an added advantage
ITIL knowledge or certification will be an added advantage
Knowledge or experience of Confluence and JIRA will be considered as a plus
Team player and adaptable to change
Experience of developing or supporting customer facing applications will be an added advantage
Other language skills (French, German, Spanish, Russian, Greek, etc.) can be considered as an advantage
We offer:
Stable job in professional team
An opportunity to broaden/deeper knowledge and expertise in global projects
Contact with top IT technologies available in the market
Ability to work from home (2 days per week) and flexible working hours
Game room (with Xbox, PS consoles and foosball table)
Work and Learn from teams with mature process and tools to ensure the best in class deliverables
Casual dress code
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
