IT Service Desk
PolskaIT Service Desk
Polska
NR REF.: 1158492
Hays IT Contracting is a contemporary form of employment dedicated for IT experts. Currently we’re looking for an experienced:
IT Service Desk Specialist
Location: Warsaw city centre
Remote work: 100%, after Covid-19 probably hybrid model
Contract: B2B / Umowa zlecenie
Rate: Over 40 PLN net + VAT / h
Your role:
What we’re looking for:
We offer:
If the role sounds interesting and you’d like to find out more about this outstanding opportunity don’t hesitate to send your CV.
Polska
NR REF.: 1158492
Hays IT Contracting is a contemporary form of employment dedicated for IT experts. Currently we’re looking for an experienced:
IT Service Desk Specialist
Location: Warsaw city centre
Remote work: 100%, after Covid-19 probably hybrid model
Contract: B2B / Umowa zlecenie
Rate: Over 40 PLN net + VAT / h
Your role:
- Providing 1st and 1+ level support to clients and partners via different communication channels (email, chat, SNOW and phone)
- Resolving issues and tickets in a timely manner
- Being first point of contact for approaching customers (mainly internally from EMEA region)
- Providing excellent customer service
- Being responsible for handling critical incidents
- Working according to SLA and KPI
- Complying with internal standards and policies
- Being part of a multinational team and building positive relations with other team members
What we’re looking for:
- Minimum 6 months of commercial experience in similar roles (Service Desk, Helpdesk, IT Support etc.)
- Very good knowledge and troubleshooting skills of Microsoft family products and technologies (e.g. O365, Active Directory, office devices, mobile phones etc.)
- Knowledge of ITIL principles (formal certifications is very welcome)
- Very good communication skills in English – it’s a language predominantly used at work and you mustn’t be afraid of using it on daily basis
We offer:
- Competitive rate
- Long-term cooperation on B2B basis
- Remote work during Covid-19 (most likely hybrid model afterwards)
- Benefits including sports card and private healthcare
If the role sounds interesting and you’d like to find out more about this outstanding opportunity don’t hesitate to send your CV.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.