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IT Service Desk

Hays Poland

Polska, mazowieckie

Hays Poland

IT Service Desk

Polska
IT Service Desk
Polska
NR REF.: 1158492

Hays IT Contracting is a contemporary form of employment dedicated for IT experts. Currently we’re looking for an experienced:


IT Service Desk Specialist


Location: Warsaw city centre
Remote work: 100%, after Covid-19 probably hybrid model
Contract: B2B / Umowa zlecenie
Rate: Over 40 PLN net + VAT / h


Your role:
  • Providing 1st and 1+ level support to clients and partners via different communication channels (email, chat, SNOW and phone)
  • Resolving issues and tickets in a timely manner
  • Being first point of contact for approaching customers (mainly internally from EMEA region)
  • Providing excellent customer service
  • Being responsible for handling critical incidents
  • Working according to SLA and KPI
  • Complying with internal standards and policies
  • Being part of a multinational team and building positive relations with other team members

What we’re looking for:
  • Minimum 6 months of commercial experience in similar roles (Service Desk, Helpdesk, IT Support etc.)
  • Very good knowledge and troubleshooting skills of Microsoft family products and technologies (e.g. O365, Active Directory, office devices, mobile phones etc.)
  • Knowledge of ITIL principles (formal certifications is very welcome)
  • Very good communication skills in English – it’s a language predominantly used at work and you mustn’t be afraid of using it on daily basis

We offer:
  • Competitive rate
  • Long-term cooperation on B2B basis
  • Remote work during Covid-19 (most likely hybrid model afterwards)
  • Benefits including sports card and private healthcare

If the role sounds interesting and you’d like to find out more about this outstanding opportunity don’t hesitate to send your CV. 
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Hays Poland

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