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IT Delivery Specialist (LEO System)

Michael Page

Warsaw, mazowieckie

Michael Page Michael Page

IT Delivery Specialist (LEO System)

On this position you will be responsible for delivery of 1st and 2nd line of support for internal partners in Poland, Slovakia and Czech Republic, incident handling, takes care about quality of deliverables, supports Business Owners with User Acceptance Tests, verifies and accepts settlements with IT providers, maintains handover protocols and project settlements, maintains technical documentation of changes implemented.

Client Details

Our Client is an international company from leasing industry located in Warsaw. For their IT department we are looking to hire candidate for the position of IT Delivery Specialist responsible for managing of LEO System.

Description

  • providing 1st and 2nd level support
  • operating and administering local IT systems
  • handling incident/problem tickets in ITSM system
  • ticket synchronization with external providers
  • execution of SLA reports from external providers
  • supporting Business with verification of fixes
  • advice and support on IT Operations related topics in projects
  • design reports (Crystal Reports)
  • prepare ad-hoc data reports (SQL)
  • provide hot fixes and data corrections
  • upload data to IT systems (RV's, pricelists etc.)
  • financial products configuration
  • design, document and implement small changes
  • verification of DoD (Definition of Done)
  • quality checks on deliverables
  • supporting Business with User Acceptance Tests
  • defect handling in projects
  • gathering and providing Business feedback to external providers
  • maintenance of technical documentation of systems and changes
  • verification of periodic settlements with external providers
  • handling handover protocols
  • handling invoices from external providers in local reporting tools (budget control)

Profile

  • min 2 years of experience in IT
  • very good knowledge of English
  • very good knowledge of LEO System
  • basic knowledge of Project Management methodologies (Agile, Scrum)
  • knowledge of Crystal Reports and/or other reporting tools
  • good knowledge of SQL
  • good knowledge of MS Office

Job Offer

  • yearly bonus
  • private medical care
  • multisport card
  • language courses
Please apply via the button on the right side of this job offer.
Michael Page Michael Page

Job details

Location: Warsaw
Contract type: Na czas nieokreślony

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.

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