Opis stanowiska pracy

For our Client, new established Shared Service Center in Nowy Tomyśl, we are looking for candidates for the position of:
HR Front Office Specialist with English and Czech (C1)

Workplace: Nowy Tomyśl

Key responsibilities:
- Operational excellence - First point of contact for managers and employees for all HR transaction-related queries
- Handles telephone calls and e-mail queries into the HR SSC - Act as first filter
- Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally
- Ensures that all queries are logged using the enquiry management tool
- To update the HR database with employee details/amendments
- Handles general inquiries, supported by answers to predefined questions
- Provides administrative support
- Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction
- Supports training of new agents

Requirements:
- Education: Bachelor’s degree required
- 1 - 2 years of experience as HR Front office / Customer service experience required (SSC experience desirable)
- Strong adherence to set rules/SLAs and rules required
- General HR knowledge preferred.
- Fluency in English, Polish, and Czech
- Excellent Customer Service skills
- Excellent communication skills
- Ability to work under pressure and tough deadlines
- Experience with HR Cloud Systems preferred, preferably SAP SuccessFactors

Benefits:
- International environment and active participation in challenging projects
- Open communication at all levels of the hierarchy
- Personal and professional development
- Stable work in a friendly team
- Flexible working hours
- Possibility to work in the combined stationary and home-office modes
- Training and integration events
- Atractive benefit package