High Touch Operations Manager with German (Remote)
Miejsce pracy: KrakówMain tasks:
- Write processes and procedures for customized support services.
- Ensure proper delivery and sales of product and service solutions.
- Identify the need for and assist with the creation of customer training.
- Act as a business driver to improve customer and company internal operations.
- Understand customer’s internal business functions and culture.
- Project manage customer-facing projects and internal advanced service improvements.
- Identify, build and maintain relationships with customer’s internal management.
- Act as a single point of contact for operational issues.
- Coordinate technical issues and customer needs.
- Represent customer needs to company post-sales support teams and applicable organizations.
- Travel to quarterly customer site visits to present operational issues/activity, customer
- satisfaction, and gap analysis to the customer and internal company personnel.
- Provide customers with updates on hot or escalated issues.
- Coordinate and conduct weekly conference calls to provide status reports to the customer.
- Create and present quarterly reports to customers with an analysis of customer’s support needs.
Requirements:
- Strong presentations skills and be hands-on with various styles of data analytics.
- German-speaking at the professional level
- Ability to thrive in a highly uncertain environment
- Ability to work as a team member in a cross-functional, matrix environment, with customers and team members across multiple geographies.
Our offer:
- 100% remote job with quarterly business trips
- Attractive compensation based on B2B/UoP
- Possibility to work on international projects and a chance to gain professional experience within a multicultural environment
- Private healthcare (Medicover), Multisport Card and private insurances
- Internal training, coaching and mentoring
- Access to training platform with a big number of technical and soft-skill courses
- Support from accounting agency (B2B contract)
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
