W Grafton Recruitment skupiamy się nie tylko na fachowych umiejętnościach, ale również na indywidualnych cechach osobowościowych, stylu pracy i celach zawodowych każdego kandydata. Dzięki temu możemy dopasować najlepszą ofertę pracy, która sprosta oczekiwaniom i potrzebom naszych kandydatów.
Współpracujemy z tysiącami firm w Polsce, działającymi w różnych branżach, co daje naszym kandydatom dostęp do szerokiej gamy ofert pracy i możliwości rozwoju kariery. Nasza obecność na terenie całej Polski, w tym w Warszawie, Poznaniu, Wrocławiu, Krakowie, Katowicach i Łodzi, oraz prowadzenie projektów w Trójmieście, pozwala nam na skuteczne i sprawne działanie na rzecz naszych kandydatów i klientów. Certyfikat Great Place To Work® to dowód, że jest nam w naszej firmie dobrze, że w tym miejscu stawiamy na komunikację, rozwój, wellbeing. To miejsce, w które chcemy się angażować dlatego kariera naszych kandydatów jest w dobrych rękach.
Dowiedz się więcej na www.grafton.pl
English Speaker - Billing Coordinator - experience is not essential
Miejsce pracy: PoznańFor our Client, the international company, new SSC in Poznań, we are currently looking for candidates for the position of: English Speaker - Billing Coordinator
Summary
This is a full time role based in our Poznan offices. Researches and resolves billing and/or collection related issues initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution of billing and/or collection related issue(s). Acts as a customer's main point of contact for the lifecycle of the dispute.
Main responsibilities:
The Main Responsibilities
Collaborates with the customer, sales and other internal departments to resolve billing related issues, such as any billing inquiry, dispute and/or collection issue within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, VAT and disconnect issues.
Communicates regularly with other areas of the business to ensure that orders are raised to fix billing disputes long term and avoid the same dispute being raised more than once.
Escalates complex queries to Manager and initiates training for tickets that require more training and understanding to drive personal development.
Monitors the main queue and distribute tickets to other team members making sure the correct skill set can work their assigned tickets.
Updates all customers throughout the duration of their ticket ensuring that they know the outcome and what has been either denied or approved in detail.
Requirements:
- Excellent in Customer Experience Skills
- Experience in a telecommunications billing environment ideal but not essential
- Must be knowledgeable with MS Office Suite, primarily Microsoft Excel - strong computer skills and proficiency with Microsoft Excel, Word and Outlook
- Excellent analytical, communication (verbal and written) and organisational skills
- Ability to prioritize issues in a timely, efficient manner
- Ability to understand and utilize multiple systems for billing and dispute management
- Must be detailed orientated, learn quickly, work in a fast paced environment and manage multiple priorities
- Requires problem solving and multitasking skills
Benefits:
- Work in professional, multinational and dynamic environment
- Friendly working atmosphere
- Attractive benefits package
- Possibility to develop towards F&A area
