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Digital Transaction Support & Onboarding Specialist

Cyclad Sp. z o.o.

Kraków, małopolskie

Cyclad Sp. z o.o.

Digital Transaction Support & Onboarding Specialist

Od: Cyclad Sp. z o.o.
Miejsce pracy: Kraków

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca Finanse

Cyclad Sp. z o.o.

Project information:

  • Type of project: finance / accounting
  • Location: Cracow
  • Work schedule: work from Monday to Friday, (8 working hours)
  • Language required: English (B2 +)


Responsibilities:

  • Solving for immediate customer needs including complaints, issues, tasks, requests, or updates
  • Handling incoming contact from customers and customer systems (calls, email, 3rd party platforms)
  • Logging, classifying, solving and closing any issues that pop up in a timely and effective manner and keeping the customer informed throughout the process
  • Following documented troubleshooting steps before escalation to others on the team by using the website, web admin tool, SAP, and by working with 3rd party platform support
  • Acting as the customer facing ’case owner’ from end to end when the customer has reported a problem
  • Directly oversee and manage integration projects for automation of end to end B2B transactions including order, order confirmation, shipment notification, invoice and eventually payment
  • Improve KPIs for customer integration projects, existing customer satisfaction, and existing customer issue resolution
  • Streamline the processes followed organizationally to support our existing e-procurement, e-invoice and shop online customers.
  • Own each automation project end to end (documentation of requirements, project management, customer master account mapping in SAP) c
  • Continually improve process and procedure documentation to ensure consistent global processes are followed
  • Learn more about market automation possibilities and trends to foresee any development needs and process improvement opportunities
  • Provide troubleshooting support to integration as needed

Role requirements:

  • 5y+ of previous experience in Credit Collections, Customer Service, Master Data Management or Data Stewardship
  • Excellent working knowledge of SAP
  • Process improvement experience highly desirable
  • Fluent in English - at least CEFR B2 level
  • Strong attention to detail and ability to think analytically
  • Strong organizational, planning and time management skills
  • Team player with a positive attitude
  • Commitment to quality processes and outcomes
  • Ability to prioritize and manage multiple tasks
  • Proficient in Microsoft Office 365 (Excel, Word and Outlook)
  • Knowledge of Salesforce CRM a plus

We offer

  • Employment contract
  • Opportunity to gain experience in professional, multinational corporate advice
  • Rich social package
  • Health insurance
  • Multisport card
  • Life insurance

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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