Customer Service with Romanian

The ideal candidate likes to support customers via phone and email, he has good communication skills and he is patient and resilient. Moreover, he speaks English at the B2 level and another language (Romanian) at C2 and he likes to work in a dynamic international environment.

Responsibilities

Managing incoming calls, emails and customer service inquiries
Assessing customer’s business needs
Handling customer complaints and answering questions regarding digital services
Build sustainable relationships with customers
Being proactive when proposing new services to existing customers

Requirements

English B2 and Romanian C2
Great communications skills
Customer focus
Easy to work with
Nice to have previous experience in similar roles dealing with customers
Great computer skills
Team working skills
Flexibility and Resiliency