Customer Service with German
We are looking for the Candidate who would like to use German daily.
Client Details
Our Client is the international company which produces ceramics and refractory materials.
Description
- Responding to customer queries (through email, phone, social media channels, video),
- Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process,
- Escalating serious issues or complaint,
- Improvement of the common problems wherever possible,
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved,
- Maintaining a polite, helpful, and professional manner at all times,
- Providing training to new customer service agents.
Profile
- Experience in a customer service area,
- Excellent language skills (English and German),
- The ability to respond appropriately under pressure,
- Problem-solving skills, positive attitude,
- Practical experience with help desk software,
- Multitasking and prioritizing capabilities.
Job Offer
- Flexible working hours,
- Possibility to remote work,
- Home office possibilities,
- Lunch card,
- Private health care,
- Internal referral program,
- Holiday allowance,
- Recognition and CSR activities,
- International Work Environment.
Please apply via the button on the right side of this job offer.
Job details
Location: Kraków
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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Location: Kraków
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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Job Description
We are looking for the Candidate who would like to use German daily.
Client Details
Our Client is the international company which produces ceramics and refractory materials.
Description
- Responding to customer queries (through email, phone, social media channels, video),
- Ensure that customer requirements are fulfilled. Support and follow-up of new customers creation process. Assist in the customer complaint and return process,
- Escalating serious issues or complaint,
- Improvement of the common problems wherever possible,
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved,
- Maintaining a polite, helpful, and professional manner at all times,
- Providing training to new customer service agents.
Profile
- Experience in a customer service area,
- Excellent language skills (English and German),
- The ability to respond appropriately under pressure,
- Problem-solving skills, positive attitude,
- Practical experience with help desk software,
- Multitasking and prioritizing capabilities.
Job Offer
- Flexible working hours,
- Possibility to remote work,
- Home office possibilities,
- Lunch card,
- Private health care,
- Internal referral program,
- Holiday allowance,
- Recognition and CSR activities,
- International Work Environment.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- No experience
- Min. education
- No studies
- Industry / category
- Jobs in Customer Service
