Customer Service Team Leader
Currently, we are looking for a very professional and team orientated leader to supervise team work, develop its competences and to create work procedures for Operational Supply Chain. The multilanguages team will speak German, French, Spanish and English so ability to communicate in more than one of these languages is more than welcome.
Client Details
Our Scandinavian Client - Stora Enso - is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper on global markets. Operating in more than 35 countries and creating unique and innovative eco-products generates sales in EUR 10.0 billion with the intention to reach further market shares.
The company is listed on the Helsinki and Stockholm stock exchanges.
Description
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Leading the team and ensure they are delivering a high standard of customer service
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Delivering customer driven targets, by ensuring the requirements of the clients are continuously met and exceeded
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Continually striving for excellence by building and maintaining strong relationships with customers, internal departments (sales managers, logistics, mill production planning) to deliver the optimum levels of customer service
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Receiving, processing and confirming orders
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Planning deliveries and follow-up of stocks
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Invoicing and crediting
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Monitoring customer sales plan, quota, credit limits, overdue payments, and taking action when needed
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Maintaining customer related system data and price agreements
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Review the procedures of the department, and ensure that due diligence is followed and is aligned with the SLA's
Profile
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Experience in leading a team of customer service executives
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Proven experience in customer service in a production company
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Fluency in English any third European language (German, French, Spanish) will be an advantage
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Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables, Fenix)
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Positive, proactive and customer focused attitude, ability to quickly analyze situations and solve problems
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Good communication and interpersonal skills - a team player, comfortable in an international matrix set-up
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Ability to perform under pressure and handle several tasks simultaneously with high quality
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Capability to expand thinking to end-to-end supply chain
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Knowledge of containerboard business and related sales processes will be considered an advantage
Job Offer
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Attractive employment conditions in an effective team work environment
- Interesting, responsible and challenging work in international company with recognized reputation
- Possibilities of professional development
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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