Customer Service Specialist with German
Customer Experience Specialist is responsible for the order management process: order processing in ERP, management of customers, communication, contact with logistics and manufacturing, as well as invoicing and delivering an outstanding customer experience by serving as the primary customer point of contact.
Client Details
Our Client is an international, stable and well-recognized company. For their Shared Service Center located in Cracow we are looking for Candidates interested in the position of Customer Experience Specialist with German.
Description
- Responsibility for supply management in consultation with other departments.
- Order processing in ERP.
- Management of customers.
- Communication, contact with logistics and manufacturing, as well as with suppliers.
- Serving as the primary customer point of contact.
- Handling the end-to-end customer experience - ownership of the process.
Profile
- Fluent written and spoken German and communicative English.
- Bachelor's degree (or equivalent education or experience in similar roles).
- Experience working in a customer-facing role will be an asset.
- Experience in Business to Business customer support and an international environment.
- Experience with CRM / ERP systems.
Job Offer
- Possibilities to grow within the structures.
- Home office, private medical care, multisport card, group insurance.
- Training and development opportunities.
- Full time contract.
Location: Kraków
Contract type: Permanent
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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Job Description
Customer Experience Specialist is responsible for the order management process: order processing in ERP, management of customers, communication, contact with logistics and manufacturing, as well as invoicing and delivering an outstanding customer experience by serving as the primary customer point of contact.
Client Details
Our Client is an international, stable and well-recognized company. For their Shared Service Center located in Cracow we are looking for Candidates interested in the position of Customer Experience Specialist with German.
Description
- Responsibility for supply management in consultation with other departments.
- Order processing in ERP.
- Management of customers.
- Communication, contact with logistics and manufacturing, as well as with suppliers.
- Serving as the primary customer point of contact.
- Handling the end-to-end customer experience - ownership of the process.
Profile
- Fluent written and spoken German and communicative English.
- Bachelor's degree (or equivalent education or experience in similar roles).
- Experience working in a customer-facing role will be an asset.
- Experience in Business to Business customer support and an international environment.
- Experience with CRM / ERP systems.
Job Offer
- Possibilities to grow within the structures.
- Home office, private medical care, multisport card, group insurance.
- Training and development opportunities.
- Full time contract.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- No experience
- Min. education
- High School
- Industry / category
- Jobs in Customer Service
