HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska. Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Customer Service Specialist with German

Key Accountabilities:

• Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
• Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
• Updating systems to reflect contract changes, including activating new services and changes to the customer status
• Set-up and maintenance of new and existing customers in our systems
• Active support operational implementation of new products and services
• Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
• Active participation and cooperation in projects
• Active assistance in all areas of the team
• Resolution and follow-up on customer issues escalating to technical support teams as appropriate


Requirements:

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in English & German
• Fluency in Polish
• Problem solving, analytical and troubleshooting skills
• Organizational and conceptual skills
• Advanced knowledge of Microsoft products and an affinity for handling applications
• Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization



We offer:

• Stable job in professional team
• Professional trainings
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Employees’ benefits: private health care, , life insurance, MyBenefit Platform, Multisport Card, meal allowance, transport allowance, holiday allowance, referral system, language courses.