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Customer Service Specialist with German

02-670 Warszawa, mazowieckie

Verita HR Polska Sp. z o.o.

Opis stanowiska pracy

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska. Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Wymagania

Key Accountabilities:

• Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
• Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
• Updating systems to reflect contract changes, including activating new services and changes to the customer status
• Set-up and maintenance of new and existing customers in our systems
• Active support operational implementation of new products and services
• Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
• Active participation and cooperation in projects
• Active assistance in all areas of the team
• Resolution and follow-up on customer issues escalating to technical support teams as appropriate


Requirements:

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in English & German
• Fluency in Polish
• Problem solving, analytical and troubleshooting skills
• Organizational and conceptual skills
• Advanced knowledge of Microsoft products and an affinity for handling applications
• Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization



We offer:

• Stable job in professional team
• Professional trainings
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Employees’ benefits: private health care, , life insurance, MyBenefit Platform, Multisport Card, meal allowance, transport allowance, holiday allowance, referral system, language courses.

Prezentacja firmy

Verita HR Polska is created by professionals with an innovative approach to recruitment and a... passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
07/02/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas określony
Liczba wakatów:
3
Min. doświadczenie:
1 rok
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Obsługa klienta
do góry