Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:
Customer Service Specialist with German
Miejsce pracy: 02-670 WarszawaResponsibilities:
Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions
Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements
Updating systems to reflect contract changes, including activating new services and changes to the customer status
Set-up and maintenance of new and existing customers in our systems
Active support operational implementation of new products and services
Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)
Active participation and cooperation in projects
Active assistance in all areas of the team
Resolution and follow-up on customer issues escalating to technical support teams as appropriate
Requirements:
Minimum 6 months experience in Customer Service Exceptional Client focus and orientation
Very good oral and written communication skills in English(min.B2) and German (min.B2) required
Fluency in Polish
Excellent interpersonal skills
Strong analytical skills and a good eye for details
Good organizational skills
Advanced knowledge of Microsoft products and understanding handling applications
Willingness to evolve in a dynamic and growing business and international
organization.
Offer:
Full-time job contract and stable working conditions
Attractive salary and a package of benefits for employees
Interesting path of career
Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station.
