Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:

Customer Service Specialist with German

Responsibilities:

Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions

Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements

Updating systems to reflect contract changes, including activating new services and changes to the customer status

Set-up and maintenance of new and existing customers in our systems

Active support operational implementation of new products and services

Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics)

Active participation and cooperation in projects

Active assistance in all areas of the team

Resolution and follow-up on customer issues escalating to technical support teams as appropriate

Requirements:

Minimum 6 months experience in Customer Service Exceptional Client focus and orientation

Very good oral and written communication skills in English(min.B2) and German (min.B2) required

Fluency in Polish

Excellent interpersonal skills

Strong analytical skills and a good eye for details

Good organizational skills

Advanced knowledge of Microsoft products and understanding handling applications

Willingness to evolve in a dynamic and growing business and international

organization.

Offer:

Full-time job contract and stable working conditions

Attractive salary and a package of benefits for employees

Interesting path of career

Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station.