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Hays Poland

Customer Service Specialist with German-Logistics

Kraków, śląskie Pełny etat

Hays Poland

Customer Service Specialist with German-Logistics

Kraków
Customer Service Specialist with German-Logistics
Kraków
NR REF.: 1129310


Your new company
For our Client, a leader in the consumer goods industry we are looking for candidates who speak German and English! You have a chance to join a team in Katowice in OtC department.

Your responsibilities:
  • Operational tasks related to order processing in the SAP system (Client provides SAP training)
  • Care for the correctness of data provided by customers, identification and explanation of possible discrepancies
  • Daily communication in German, ongoing response to customer inquiries to improve the quality of order handling
  • Systematic monitoring and resolving of inquiries regarding orders
  • Providing support to the company's clients in order to cash process
  • Monitoring the accuracy of the order processing process in order to achieve the assumed performance indicators

What you'll need to succeed
  • Very good command of German and English (at least B2+ level)
  • Excellent communication and interpersonal skills
  • Previous experience in customer service and Excel knowledge will be a big plus

What you'll get in return
  • Work in a multicultural environment
  • An attractive benefit package, including health care insurance, life insurance, retirement plan, Multisport.
  • Great development opportunities and clear impressive career paths

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

Opis stanowiska

Customer Service Specialist with German-Logistics
Kraków
NR REF.: 1129310


Your new company
For our Client, a leader in the consumer goods industry we are looking for candidates who speak German and English! You have a chance to join a team in Katowice in OtC department.

Your responsibilities:
  • Operational tasks related to order processing in the SAP system (Client provides SAP training)
  • Care for the correctness of data provided by customers, identification and explanation of possible discrepancies
  • Daily communication in German, ongoing response to customer inquiries to improve the quality of order handling
  • Systematic monitoring and resolving of inquiries regarding orders
  • Providing support to the company's clients in order to cash process
  • Monitoring the accuracy of the order processing process in order to achieve the assumed performance indicators

What you'll need to succeed
  • Very good command of German and English (at least B2+ level)
  • Excellent communication and interpersonal skills
  • Previous experience in customer service and Excel knowledge will be a big plus

What you'll get in return
  • Work in a multicultural environment
  • An attractive benefit package, including health care insurance, life insurance, retirement plan, Multisport.
  • Great development opportunities and clear impressive career paths

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Dodatkowe informacje

Ostatnia aktualizacja
Wymiar etatu
Pełny etat
Rodzaj umowy
Na czas nieokreślony
Liczba wakatów
1
Min. doświadczenie
1 rok
Min. wykształcenie
Policealne
Branża / kategoria
Praca Obsługa klienta, Praca Call Center / Telemarketing, Praca Consulting / Doradztwo biznesowe