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Customer Service Specialist with German / Dutch / French or Spanish - remotely

Poznań, wielkopolskie

Grafton Recruitment Sp. z o.o.

Opis stanowiska pracy

4-6-61694

For our Client, an international, dynamically growing company, we are looking for a new members on the position of Customer Service Specialist.

Responsibilities:
- Handling customer support and technical-support related questions of customers and partners
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
- Help customers with information about the products and services, using relevant call handling protocols
- Ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
- Ensure compliance to customer Data Privacy and Security Policy
- Communicate positively with team members, customers, and other partners

Requirements:
- Customer Care experience will be a plus
- Positive and enthusiastic personality and approach to work
- Ability to take right decisions, strong sense of ownership and accountability
- Ability to apply creativity to resolving problems
- Willing to learn new skills and grow with the company
- Excellent communication skills (both written and oral), with the ability to communicate professionally
- Both English and second foreign language on the level of B2

Benefits:
- Possibility to work remotely
- Direct employment contract for an indefinite period
- Cafeteria
- Training opportunities
- Diverse and friendly work atmosphere
- Modern office environment (Poznan / Warsaw)
- Local and global career progression opportunities

Prezentacja firmy

Grafton Recruitment jest światowej klasy firmą rekrutacyjną. Posiada oddziały w 14... krajach, takich jak Wielka Brytania, Irlandia, Chile, Czechy, Słowacja, Węgry, Polska, Litwa, Rosja, Portugalia, Francja, Belgia, Turcja i Zjednoczone Emiraty Arabskie. Grafton Recruitment Polska został założony w 1997 roku. Oferujemy zatrudnienie stałe, umowy i pracowników czasowych różnych branży.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
15/05/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Sprzedaż - Account Management , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
do góry