Customer Service Specialist with French
Miejsce pracy: 00-844 WarszawaFor our Client, world class Outsourcing Services Provider, we are looking for:
Technical support with French/ German
Workplace: Warsaw
RESPONSIBILITIES:
· Solving technical product issues and questions that our customers, resellers and personnel report to us. You will communicate directly with them using phone, ticketing system and remote tools
· Keeping customers happy with prompt responses and excellent communication
· Reporting product issues to development
· Coordinating with different teams to solve issues in a timely manner
· Performing knowledge management by creating instructions and articles of frequent issues and by training support personnel
REQUIREMENTS:
· Strong hands-on experience in IT
· Technical studies like BSc or MSc in Information Technology, or equivalent, is required
· Experience with Windows environments and their management, MS SQL databases and computer networks
· Experience in a customer service role
· Self-starter with excellent communication skills
· Fluent speak and write in English and French/German
· Experience with technical problem solving
· Scripting and programming skills (VBScript, JavaScript, C++, C#, CSS, XML, JSON) open up opportunities towards implementations and advanced support
· Background in technical support, software testing or application engineering will be considered as an advantage, as well as experience with document/content management systems
CLIENT OFFERS:
· Possibility to travel to Finland for training propose
· Attractive Package
· Paid Training
· Yearly employment contract
· Private medical insurance
· Multisport card
· Work location in the center of Warsaw
· Ongoing development in a multicultural international organization
· Monthly motivational programs