Dziękujemy za korzystanie z Data wydruku 01/10/2020.

Customer Service / Sales Specialist with Nordic Language

Poznań, wielkopolskie

Grafton Recruitment Sp. z o.o.

Opis stanowiska pracy


For our Client, the international company - SSC in Poznań, we are currently looking for candidates for the new position:

Customer Service Specialist with Nordic Language

Main duties:

- Supporting sales back office in Netherlands
- Supporting retailers in handling their daily business
- Creation a positive customer experience for each retailer and relevant touchpoint
- Accepting and processing home appliance orders from our retail partners
- Checking the ability to deliver, possibly offering alternative solutions and product advice
- Creation of offers in coordination with the sales force
- Clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments
- Capture home appliance returns based on defined policies
- Processing general administrative tasks of the department
- Deliver input to continuous improvement and potential enhancements of processes and solutions

- Relevant work experience (up to 1 year) in a contact center or similar - Experience with customer requests
- Education: Bachelor (e.g., Business administration or of a comparable study program) or equivalent / higher education
- Excellent written and oral communication in English (min. B2) and Danish / Finnish / Norwegian or Swedish
- Good MS-Office skills and already first experience and skills in SAP
- Excellent communication skills
- Assertiveness, flexibility, resilience
- Good Team-player able to work in cross cultural team
- Customer centric mindset
- Solution focused – acts “customer first in perfect execution”
- Attention to detail and ability to deliver accurate results

- Work in a professional, multinational and dynamic environment
- Extensive benefit package (including private healthcare and Multisport card)
- Work based on work-life balance concept
- Friendly and supportive working atmosphere
- Opportunity to grow and develop in a team of professionals
- Possibility of being involved in local initiatives and social action projects

Prezentacja firmy

Grafton Recruitment jest światowej klasy firmą rekrutacyjną. Posiada oddziały w 14... krajach, takich jak Wielka Brytania, Irlandia, Chile, Czechy, Słowacja, Węgry, Polska, Litwa, Rosja, Portugalia, Francja, Belgia, Turcja i Zjednoczone Emiraty Arabskie. Grafton Recruitment Polska został założony w 1997 roku. Oferujemy zatrudnienie stałe, umowy i pracowników czasowych różnych branży.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Sprzedaż - Przedstawiciele handlowi , Praca Sprzedaż / Handel / Praca w sklepie , Praca Obsługa klienta
do góry