Customer Service Representative with Italian + Other European Language (Preferably French)

What you’ll do:

- Managing customers’ business needs over the phone

- Processing customers’ requests and updating data in the computer systems

- Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)

- Helping with the implementation of our Sales and Marketing Plan

- Generating innovative ideas and solutions that will improve customers satisfaction

- Contributing to projects in various departments outside of regular responsibilities

- Assisting other team members to leverage and develop their capabilities

We are looking for:

- Enthusiastic, communicative people that are willing to support our customers
With excellent knowledge of Italian and English, plus Knowledge of additional European language ( preferably French)

- Not afraid of facing new challenges or opportunities

- With an enthusiastic approach to teamwork and focus on internal and external customers

- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
First working experience would be an asset for us