Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Średnie ogólnokształcące
Branża: Praca Call Center / Telemarketing
Project information:
- Industry: Contact center
- Project type: Customer Service
- Location: Krakow, center
- German and English language required - C1
- Type of contract: Employment contract
- Availability: ASAP
Project scope:
- Manage customers’ business needs over the phone
- Process customers’ requests and updating data in the computer systems
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions
- Help with the implementation of our Sales and Marketing Plan
Competence requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Excellent knowledge of German and English
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience would be an asset for us
We offer:
- Online recruitment process
- International and multilingual team environment
- Relocation package for candidates outside Poland
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Language courses co-financed by us
- Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
- Possibility of growth inside of the organization
- Company events and office initiatives
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Opis stanowiska
Project information:
- Industry: Contact center
- Project type: Customer Service
- Location: Krakow, center
- German and English language required - C1
- Type of contract: Employment contract
- Availability: ASAP
Project scope:
- Manage customers’ business needs over the phone
- Process customers’ requests and updating data in the computer systems
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions
- Help with the implementation of our Sales and Marketing Plan
Competence requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Excellent knowledge of German and English
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience would be an asset for us
We offer:
- Online recruitment process
- International and multilingual team environment
- Relocation package for candidates outside Poland
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Language courses co-financed by us
- Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
- Possibility of growth inside of the organization
- Company events and office initiatives
Dodatkowe informacje
- Ostatnia aktualizacja
- Wymiar etatu
- Pełny etat
- Rodzaj umowy
- Na czas nieokreślony
- Liczba wakatów
- 1
- Min. doświadczenie
- Bez doświadczenia
- Min. wykształcenie
- Średnie ogólnokształcące
- Branża / kategoria
- Praca Call Center / Telemarketing
Informacja prawna pracodawcy
The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, contact with the Data Protection Officer is available via e-mail: IOD@cyclad.pl. Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect the lawfulness of the processing that had been performed under the consent prior to its withdrawal.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted.
Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or
objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company.
The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.
