Customer Service Operations Manager
Kraków Customer Service Operations Manager
Kraków
NR REF.: 1134237
For our Client, an international company located in Kraków, we are looking for Customer Service Operations Manager.
Within this position you will be responsible for the overall management of customer service department – 70-80 FTE's. You will be monitoring operational performance, ensuring that all procedures and policies are followed and SLA’s are adhered. You will be responsible for process improvement and optimization initiatives. You will be recruiting, mentoring and leading the team, ensuring excellent customer service is delivered.
We are looking for Candidates with solid experience in a managerial position in customer service environment.We are looking for candidates with great English skills – C1/C2 as you will be working with UK market. Ideal Candidate will have excellent communication and organizational skills as well as leadership skills.
Our Client offers a unique opportunity to gain professional experience within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
Kraków
NR REF.: 1134237
For our Client, an international company located in Kraków, we are looking for Customer Service Operations Manager.
Within this position you will be responsible for the overall management of customer service department – 70-80 FTE's. You will be monitoring operational performance, ensuring that all procedures and policies are followed and SLA’s are adhered. You will be responsible for process improvement and optimization initiatives. You will be recruiting, mentoring and leading the team, ensuring excellent customer service is delivered.
We are looking for Candidates with solid experience in a managerial position in customer service environment.We are looking for candidates with great English skills – C1/C2 as you will be working with UK market. Ideal Candidate will have excellent communication and organizational skills as well as leadership skills.
Our Client offers a unique opportunity to gain professional experience within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Opis stanowiska
Customer Service Operations Manager
Kraków
NR REF.: 1134237
For our Client, an international company located in Kraków, we are looking for Customer Service Operations Manager.
Within this position you will be responsible for the overall management of customer service department – 70-80 FTE's. You will be monitoring operational performance, ensuring that all procedures and policies are followed and SLA’s are adhered. You will be responsible for process improvement and optimization initiatives. You will be recruiting, mentoring and leading the team, ensuring excellent customer service is delivered.
We are looking for Candidates with solid experience in a managerial position in customer service environment.We are looking for candidates with great English skills – C1/C2 as you will be working with UK market. Ideal Candidate will have excellent communication and organizational skills as well as leadership skills.
Our Client offers a unique opportunity to gain professional experience within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
Kraków
NR REF.: 1134237
For our Client, an international company located in Kraków, we are looking for Customer Service Operations Manager.
Within this position you will be responsible for the overall management of customer service department – 70-80 FTE's. You will be monitoring operational performance, ensuring that all procedures and policies are followed and SLA’s are adhered. You will be responsible for process improvement and optimization initiatives. You will be recruiting, mentoring and leading the team, ensuring excellent customer service is delivered.
We are looking for Candidates with solid experience in a managerial position in customer service environment.We are looking for candidates with great English skills – C1/C2 as you will be working with UK market. Ideal Candidate will have excellent communication and organizational skills as well as leadership skills.
Our Client offers a unique opportunity to gain professional experience within interesting industry and great possibility of further development. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
Dodatkowe informacje
- Ostatnia aktualizacja
- Wymiar etatu
- Pełny etat
- Rodzaj umowy
- Na czas nieokreślony
- Liczba wakatów
- 1
- Min. doświadczenie
- 1 rok
- Min. wykształcenie
- Policealne
- Branża / kategoria
- Praca Obsługa klienta, Praca Call Center / Telemarketing, Praca Consulting / Doradztwo biznesowe