Customer Service Officer with German
Kraków Customer Service Officer with German
Kraków
NR REF.: 1094732
Job description:
Requirements:
We offer:
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1094732
Job description:
- Be the first point of contact for Customers,
- Resolve Customer requests received via all mediums (phone, email) according to agreed service levels and service standards,
- Provide assistance to customers in self-service mediums and assist customer to complete transactions,
- Liasing between customers and different departments in coordination of customer service process,
- Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order,
- Supporting in the resolution of delivery queries,
- Participation in trainings and responsibility for smooth takeover of given tasks
Requirements:
- Good knowledge of German - B2,
- ​Good English B1,
- Excellent communication skills,
- Strong customer focus,
- Ability to cooperate efficiently in a team,
- Good working knowledge of MS Office tools
We offer:
- Attractive salary,
- Multisport, complex medical care and individual life insurance,
- Good atmosphere at work and new comfortable working environment
- Many trainings and courses and great opportunity to develop
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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