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Customer Service Manager

Warsaw, mazowieckie

Devire

Opis stanowiska pracy

Customer Service Manager

 

What will you do?

• Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities

• Ensure the services provided by the team meet the requirements of the SLAs. Track the performance of processes and services delivered.

• Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team

• Ensure high level of satisfaction of services users, leverage all satisfaction surveys and employee experience scorecard to relentlessly identify and implement opportunities to improve satisfaction.

• Consolidate the service delivery platform for EMEA.

• Team management in Warsaw and functional management across the other EMEA hubs.

• Manage SLA and KPIs for delivered services.

• Be a support, enabler of any new digital opportunity and / or transformation project within the zone.

 

What will help you to be successful?

• Master degree in HR or Business Administration

• Fluent English + one European language (preferably French or Polish)

• 5 years of experience in team management in SSC/BPO organization

Recognized experience in Management of a Call Center team

• Strong proficiency level in problem solving, change management, customer analytics, team leadership

• Passion for digital

 

What do we offer?

• Exciting job in an international company with a significant market share, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)

• Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook!

• Wide choice of benefits and working tools (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)

• Operating according to LEAN methodology

• Possibility to use foreign languages and to collaborate with cross-region teams

 

Prezentacja firmy

Devire to międzynarodowa firma rekrutacyjna, założona w Londynie w 1987 roku. Od 20 lat... reprezentujemy wiodących pracodawców na rynku europejskim prowadząc dla nich kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry.

Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
05/05/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Nieruchomości - pośrednictwo, wycena
do góry