Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

Customer Service Junior Specialist with German

Lokalizacja: Warsaw

If you want to play integral role in building of the new  Solution Centre and have impact on creating great work environment APPLY NOW!!!

Start date for new employess  - 01.07.2020

 

Deliver service in Order-to-Cash areas to Elanco customers:

• Effectively process customer orders ensuring priority for urgent orders and positive customer experience
• Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls.
• Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. 
• Support global/regional O2C projects which influence the accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility and team work approach toward dedicated tasks

 

Requirements: 

• University degree (or ongoing studies)
• Fluency in English and German is a must
• Advance knowledge of MS Excel, Word and PowerPoint
• Ability to maintain high level of professionalism with customers and team members
• Customer oriented approach
• Proactive mindset with experience in analysis and problems solving
• Ability to prioritize and complete key tasks and deliverables
• Experience in SAP – will be an asset
• Experience in Start-Up or dynamic environment - will be an asset
• Experience in direct contact with customers: phone, e-mails etc. – will be an asset