Customer Service Advisor with Finnish or Danish

After an induction training you will be able to:

-handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
-analyze and resolve most common inquiries using step-by-step solutions provided to you
-deliver high-quality standard service to customers
-cooperate with IT specialist team to deal with more complex issues

Before you start our induction training we will check if you have:

-very good Danish or Finnish language skills
-good English language skills
-pro client attitude and communication skills
-basic experience in Windows 7 and MS Office
-customer service experience (is an asset but is not necessary)
-team player, problem-solving attitude and efficient task management skills