Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Customer Experience Director
Lokalizacja: WarszawaCustomer Experience Director, East Region
Twoja przyszła Firma / Your future Company
For our Client, one of the leading international company in the oil&gas industry (our Client distributes gas in cylinders to individual and industrial customers), we are looking for Customer Expirience Director for East Europe
Main responsibilities
- Set the strategic commercial direction for the business and work with the other functions (Operations, Logistics, Technical and Sales) to deliver
- Delivery of the marketing plan, ensuring suitable customer awareness to underpin retention via loyalty and support accelerated growth
- Define and deliver effective customer relationship management to ensure a high degree of customer engagement and advocacy
- Ensure an optimized back office operation for the effective delivery of taking on new supplies, accurate invoices and contract administration
- Ensure effective credit management processes are in place to minimize exposure of the business to bad debt, working with Finance to agree the successful implementation of credit management policy
- Support effective planning and scheduling activities by Logistics to minimize customer run-outs
- Strong leadership, management, coaching and development of the East Region Call Centers and Customer Service teams
- As a member of the East Region senior management team, contribute actively to the success of the business
We looking for
- Leadership skills
- Strategic vision
- Analytical decision making
- Strong commercial acumen (market economics and fundamentals understanding)
- Strong customer focus
- Process design, quality and efficiency focus
- Collaborative attitude
- English fluent, Hungarian nice to have
We offer
- Competitive salary and benefit package (company car)
- Challenging projects in a strong market player
- part of large international group Work in an international environment
- Strong commercial acumen (market economics and fundamentals understanding)
