Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca Finanse
- Solving for immediate customer needs including complaints, issues, tasks, requests, or updates
- Handling incoming contact from customers and customer systems (calls, email, 3rd party platforms)
- Logging, classifying, solving and closing any issues that pop up in a timely and effective manner and keeping the customer informed throughout the process
- Following documented troubleshooting steps before escalation to others on the team by using the website, web admin tool, SAP, and by working with 3rd party platform support
- Acting as the customer facing ’case owner’ from end to end when the customer has reported a problem
- Directly oversee and manage integration projects for automation of end to end B2B transactions including order, order confirmation, shipment notification, invoice and eventually payment
- Improve KPIs for customer integration projects, existing customer satisfaction, and existing customer issue resolution
- Streamline the processes followed organizationally to support our existing e-procurement, e-invoice and shop online customers.
- Own each automation project end to end (documentation of requirements, project management, customer master account mapping in SAP) c
- Continually improve process and procedure documentation to ensure consistent global processes are followed
- Learn more about market automation possibilities and trends to foresee any development needs and process improvement opportunities
- Provide troubleshooting support to integration as needed
- 5y+ of previous experience in Credit Collections, Customer Service, Master Data Management or Data Stewardship
- Excellent working knowledge of SAP
- Process improvement experience highly desirable
- Fluent in English - at least CEFR B2 level
- Strong attention to detail and ability to think analytically
- Strong organizational, planning and time management skills
- Team player with a positive attitude
- Commitment to quality processes and outcomes
- Ability to prioritize and manage multiple tasks
- Proficient in Microsoft Office 365 (Excel, Word and Outlook)
- Knowledge of Salesforce CRM a plus
- Employment contract
- Opportunity to gain experience in professional, multinational corporate advice
- Rich social package
- Health insurance
- Multisport card
- Life insurance