Client Success Manager
KrakówClient Success Manager
Kraków
NR REF.: 1151665
What will you do?
Acts as a project manager and service liaison between customer, product, sales and multiple production platforms. Advocates on behalf of the client with a proactive, collaborative approach to all departments and the production teams. Uses experience and knowledge to provide advisory and consultant services to clients to provide direction in meeting their project needs and goals to achieve and meet all regulatory requirements of the client. W May participate in support roles in sales presentations and client site visits with sales force. May serve in leadership roles within shifts or project teams to lead successful accomplishment of the above objectives.
What do we expect?
1+ years’ experience in customer success, strategic account management or software implementation in a fintech/regtech environment. Experience commensurate with the size and complexity of assigned customer(s).
Ideally experience working withing the PRIIPS/MIFID II regulatory framework
Multiple in-person meetings with customers to identify opportunities for process improvement
Four years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions
What we offer?
Various benefits, dynamic recruitment process, development in fintech company, possibility of 100 % remote work.
Kraków
NR REF.: 1151665
What will you do?
Acts as a project manager and service liaison between customer, product, sales and multiple production platforms. Advocates on behalf of the client with a proactive, collaborative approach to all departments and the production teams. Uses experience and knowledge to provide advisory and consultant services to clients to provide direction in meeting their project needs and goals to achieve and meet all regulatory requirements of the client. W May participate in support roles in sales presentations and client site visits with sales force. May serve in leadership roles within shifts or project teams to lead successful accomplishment of the above objectives.
What do we expect?
1+ years’ experience in customer success, strategic account management or software implementation in a fintech/regtech environment. Experience commensurate with the size and complexity of assigned customer(s).
Ideally experience working withing the PRIIPS/MIFID II regulatory framework
Multiple in-person meetings with customers to identify opportunities for process improvement
Four years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions
What we offer?
Various benefits, dynamic recruitment process, development in fintech company, possibility of 100 % remote work.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
