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Client Success Manager

Kraków, małopolskie

Hays Office

Opis stanowiska pracy

Client Success Manager
Kraków
NR REF.: 1151665

What will you do?

Acts as a project manager and service liaison between customer, product, sales and multiple production platforms. Advocates on behalf of the client with a proactive, collaborative approach to all departments and the production teams. Uses experience and knowledge to provide advisory and consultant services to clients to provide direction in meeting their project needs and goals to achieve and meet all regulatory requirements of the client. W May participate in support roles in sales presentations and client site visits with sales force. May serve in leadership roles within shifts or project teams to lead successful accomplishment of the above objectives.

What do we expect?

1+ years’ experience in customer success, strategic account management or software implementation in a fintech/regtech environment. Experience commensurate with the size and complexity of assigned customer(s).

Ideally experience working withing the PRIIPS/MIFID II regulatory framework

Multiple in-person meetings with customers to identify opportunities for process improvement

Four years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions

What we offer?

Various benefits, dynamic recruitment process, development in fintech company, possibility of 100 % remote work. 

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
20/07/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta , Praca Call Center / Telemarketing , Praca Doradztwo / Konsulting
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